Frequently Asked Questions

Our spaces are all equipped with keypad access so that you can visit at your leisure, easily and contact-free. Once you book a storage locker you will receive an email with your access code to the facility, along with your locker number.
Our facility access hours are listed on the pages for each location under “Access hours.” Most facilities are accessible from 7am-9:30pm every day. You can find the location pages by entering your address here. Some locations do not have an office on-site, so if you’re not yet a customer and want to tour the location, be sure to schedule an appointment by clicking “Book a Tour” on the location page. Our customer support hours are 9am-6pm on weekdays and 9am-5pm Saturday & Sunday.

Yes! Find the location that you are interested in by entering your address here and schedule a tour by either calling the listed number or picking an available time slot on our calendar after clicking “Book a Tour”. 

 

The minimum commitment is either one month or three months depending on the location. You can pay month to month or receive a discount on your monthly rent by paying 6 or 12 months in advance.

To give notice to cancel your lease, please send an email to reserve@localocker.com. We require 30 days notice to cancel an upcoming billing. There are no extra cancellation fees, move-out fees or other hidden fees. Not our style.

We have a partnership with moved.com that gives us preferred rates to their best movers. You can schedule a move here: Moved.com

Some locations are temperature controlled and others are not. Be sure to ask our customer service team if you have specific questions about which facility is temperature controlled. None of our facilities are currently climate controlled.

We offer protection plans that you may sign up for when booking a unit! This will offer you financial protection in the unlikely but possible event of your items being damaged.

Each Local Locker location has its own unique form of access that is outlined on the location specific page. Some locations have elevators and some do not, but we are available to physically assist if you have ADA needs.

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